Delivery of Tickets

6.1. Tickets will be delivered to Successful Applicants in the following ways, with such method to be determined at EURO 2024 GmbH’s sole discretion and, if applicable for PNA Allocation Tickets,

following consultation with the relevant PNA:

a. by virtue of electronic “mobile phone tickets” (which shall be the default delivery method).Where Tickets are remitted by virtue of electronic “mobile phone tickets”, the Ticket Holder is required to download the App on their mobile phone and the electronic Tickets

will need to be displayed on the mobile phone in order to enter the Stadium. Tickets are remitted to the Successful Applicant for onward transmission to the Ticket Holder(s) and

it is the responsibility of the Successful Applicant to download the App on their mobile phone and transfer the Ticket(s) to the Ticket Holder(s)). It is then the responsibility of the

Ticket Holder to download and install the App and to ensure that the Tickets are displayed correctly on their mobile phone. In the event that the Successful Applicant and/or Ticket

Holder has problems with the installation of the App or the retrieval of the Tickets through the App, the Successful Applicant must immediately inform EURO 2024 GmbH (via https://support.tickets-euro2024.uefa.com/hc/en-us/requests/new) and in any event no later than two (2) days prior to the day of the Match (provided that the Tickets have been remitted to the Successful Applicant by such time). The Ticket Holder will be required to provide, by such deadline as communicated by EURO 2024 GmbH, their surname, first name, email address, mobile telephone number, date of birth and passport/ID issued by country name, along with any other information required under Applicable Laws, when downloading and registering within the App. The Applicant accepts and acknowledges that any failure to provide the required personal details within the timescales and despite the deadlines communicated to Applicants and Successful Applicants shall result in the relevant Ticket(s) being cancelled, with no right to a refund;

b. in limited cases, including as part of the general effort aimed at maximising safety and security for the Match and preventing the unauthorised resale of the Tickets, EURO 2024 GmbH may decide (at its reasonable discretion and, if applicable for PNA Allocation

Tickets, following consultation with the relevant PNA) to remit the Tickets personally to the respective Successful Applicant during the official opening hours of the ticketing centre point at the relevant Stadium (or in its vicinity) as further described in Article 6.3.

6.2. Successful Applicants will not be able to request: (i) a change to the delivery method by EURO 2024 GmbH (unless in exceptional circumstances, as determined by EURO 2024 GmbH);and/or (ii) a refund of the Ticket(s) on the basis of the distribution method applicable to their Ticket(s). For the avoidance of doubt, Successful Applicants will not receive a refund for any Ticket(s) which they or a Ticket Holder to which they have transmitted a Ticket fail to download using the App, or which the Successful Applicant or a Ticket Holder to which they have transmitted a Ticket does not collect in accordance with Article 6.3.

6.3. In the event of that the Successful Applicant is required to collect their Tickets in accordance with Article 6.1.b, the Successful Applicant, subject to Article 6.4, will be informed by email, no later than 5 days prior to the Match, that their Ticket(s) can be collected during the opening hours at the Ticket collection point. The email will provide the exact details of the Ticket(s) collection point as well as the opening times during which the Ticket(s) can be collected. Such location shall be in the vicinity of the Stadium or in the Host City centre. In order to collect such Ticket(s), the Successful Applicant must show a personal identification document (passport or national identity card) for them and their Guest(s) and the above-mentioned email either electronically or as a print-out. The Guest(s) must be present at the Ticket collection point with the Successful Applicant in order to collect the Tickets. For the avoidance of doubt, Tickets will not be remitted to any Successful Applicant who fails to meet the identification requirements or who is deemed to be an Excluded Person (as defined in Article D.13.2) pursuant to these Terms and Conditions (including but not limited to any Successful Applicant who has acted in breach of these Terms and Conditions). The Applicant acknowledges that notification under this Article

6.3 may be provided following receipt of an initial “mobile phone ticket” and that such “mobile phone ticket” will then be deactivated by EURO 2024 GmbH.

6.4. The Applicant acknowledges that for PNA Allocation Tickets the relevant PNA may determine that certain Tickets are to be distributed in accordance with Article 6.1.b. In the event that such determination is made by the relevant PNA, the Successful Applicant will be informed as soon as reasonably practicable of such requirement from the PNA, who will provide to the Successful Applicant the details of the Ticket collection point and Ticket collection procedure. The Applicant acknowledges that such notification may be provided following receipt of an initial “mobile phone ticket” and that such “mobile phone ticket” will then be deactivated by EURO 2024 GmbH. UEFA Parties do not accept any responsibility and shall not be liable for any such decision of the PNA pursuant to this Article 6.4.

6.5. Tickets shall remain the property of EURO 2024 GmbH at all times.

6.6. Defective mobile phone Ticket(s) such as for example, Tickets not displayed in the App, Tickets not being displayed due to defective mobile phone or insufficient battery, or with incorrect personal information displayed on the Ticket, will be rejected at the entrance to the Stadium.UEFA Parties, DFB Parties and the Stadium Owner shall not be responsible for defective, lost or stolen Ticket(s) and will accept no obligation to reissue any such Ticket(s) provided that where there is a defect of a mobile Ticket or other complications with regard to the access procedure(including but not limited to with the functionality of the App) entirely or predominantly attributable to EURO 2024 GmbH, EURO 2024 GmbH shall where reasonably possible and subject to identification of the Ticket Holder's legitimacy in accordance with Article C.8.2.b either rectify any defect or block the Ticket concerned after notification of the defect and issue a new Ticket to the Successful Applicant upon provision of sufficient evidence from the Successful Applicant.

from uefa.com